This privacy policy explains how Boilers Doncaster collects, uses and protects your personal information. We are the data controller for the information you provide through this website.
Last updated: August 2026
Who We Are
Boilers Doncaster provides boiler installation, replacement, repair and servicing across Doncaster and the surrounding area.
- Website: boilersdoncaster.co.uk
- Email: info@boilersdoncaster.co.uk
- Telephone: 01302 490 098
What Information We Collect
We collect only what we need to respond to your enquiry and arrange work.
Information you give us
- Your name
- Your telephone number
- Your email address, where you choose to provide it
- Your property address
- Details of the service you require and any information you tell us about your property or heating system
Information collected automatically
- Standard web server logs, including IP address, browser type and pages visited
- Call records where you telephone us, including the number you called from, the time and duration of the call
- Voicemail recordings and transcriptions where you leave a message
Why We Use It, and Our Lawful Basis
Under the UK GDPR we must have a lawful basis for processing your personal data. Ours are as follows.
- Consent. Where you submit an enquiry through our website form, you consent to us storing your details and contacting you about that enquiry. You may withdraw consent at any time.
- Legitimate interests. Responding to telephone enquiries, maintaining call records for quality and record-keeping, and operating and securing this website.
- Contract. Where you engage us to carry out work, processing necessary to provide a quotation, arrange access and complete the job.
- Legal obligation. Retaining installation, commissioning and gas safety records where required by law, including Building Regulations notifications and Gas Safe records.
Sharing Your Information With Heating Engineers
This section matters, so we state it plainly.
Boilers Doncaster works with a local Gas Safe registered heating contractor who carries out the work in your area. When you make an enquiry, your name, contact number, property address and details of the work you need will be passed to that contractor so they can contact you and arrange a visit.
By submitting the enquiry form or telephoning us, you agree to your details being shared for this purpose. We share your details with one contractor only — never with multiple firms, and never with any third party who has not been engaged to carry out your work.
We do not sell your personal information to anyone, and we do not pass your details to marketing companies, comparison sites or lead brokers.
Other Parties Who Process Data on Our Behalf
We use a small number of service providers who process data on our instructions:
- Hosting provider — stores this website and its associated email
- Telephone provider — routes calls to our number and stores call records, voicemail recordings and transcriptions
- Form software — stores enquiry submissions made through this website
Some of these providers may process data outside the United Kingdom. Where they do, appropriate safeguards are in place as required by the UK GDPR.
How Long We Keep It
- Enquiries that do not lead to work — retained for up to 12 months, then deleted
- Customer records where work was carried out — retained for 6 years, to meet legal, warranty and insurance obligations
- Installation, commissioning and gas safety records — retained for the periods required by the relevant regulations
- Call records and voicemail recordings — retained for up to 12 months
- Website server logs — retained for a short period for security and diagnostic purposes
Your Rights
Under the UK GDPR and the Data Protection Act 2018 you have the right to:
- Be informed about how your data is used
- Request a copy of the personal data we hold about you
- Have inaccurate data corrected
- Request erasure of your data, where we have no overriding legal obligation to retain it
- Restrict or object to processing
- Request your data in a portable format
- Withdraw consent at any time, where consent is our lawful basis
To exercise any of these rights, email info@boilersdoncaster.co.uk. We will respond within one month.
Cookies
This website uses only the cookies necessary for it to function. We do not use advertising cookies, and we do not operate third-party tracking or profiling on this site. Your browser settings allow you to block or delete cookies if you wish, though doing so may affect how parts of the site work.
Security
We take reasonable technical and organisational measures to protect your information, including encrypted connections to this website and access controls on the systems that hold enquiry data. No system is completely secure, but we treat the information you give us as confidential and limit access to those who need it.
Children
This website and our services are directed at adults. We do not knowingly collect personal data from anyone under 18.
Complaints
If you are unhappy with how we have handled your personal data, please contact us first at info@boilersdoncaster.co.uk so we can try to resolve it.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection. Their website is ico.org.uk and their helpline is 0303 123 1113.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date at the top.
Contact
Questions about this policy or about the information we hold can be sent to info@boilersdoncaster.co.uk, or by telephone on 01302 490 098.